Legal

Privacy Policy

Effective Date: 21/08/24

1. Introduction

Broadway Medical Centre medprime (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare.

2. Information We Collect

We collect the following types of personal information:

  • Personal Identification Information: Name, contact details, date of birth, gender, Medicare number and healthcare identifiers

  • Health Information: Medical history, treatment records, test results, and other health-related data.

  • Payment Information: Billing details and payment history.

  • Technical Information: Data related to your use of our website, if applicable (e.g., IP addresses, browser types).

3. How We Use Your Information

We use your personal information to:

  • Provide medical care and treatment.

  • Manage appointments and communicate with you about your care.

  • Process payments and handle insurance claims.

  • Improve our services and ensure compliance with medical standards and regulations.

  • Comply with legal obligations and regulatory requirements.

4. How we store your personal information

Your personal information may be stored at our practice in various forms, such as paper records, electronic records, and visual records (X-rays, CT scans, videos and photos).  Our practice stores all personal information securely. For that in electronic format, in password-protected information systems; for hard copy format, in a secured environment. All staff and contractors must sign confidentiality agreements prior to commencing employment.

5. How We Protect Your Information

We take reasonable steps to protect your personal information by:

  • Physical Security: Securing our facilities and restricting access to authorised personnel.

  • Technical Security: Implementing encryption, firewalls, and secure servers.

  • Administrative Security: Training our staff on privacy and data protection procedures.

6. Disclosure of Your Information

We may disclose your personal information to:

  • Healthcare Providers: To facilitate your care and treatment.

  • Insurance Providers: For billing and claims purposes.

  • Government Agencies: For compliance with legal and regulatory requirements including for public health reasons

  • Third-Party Service Providers: Who assist us in providing services, under strict confidentiality agreements i.e. such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy 

  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent

7. Access and Correction

You have the right to:

  • Access your personal information held by us.

  • Request corrections to any inaccurate or incomplete information.

To request access or correction, please contact us. Our practice will respond within 30 days of receipt of your request. 

8. Complaints

If you believe we have mishandled your personal information or have concerns about our privacy practices, please contact us. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website or provided to you directly. Please review it regularly to stay informed about how we are protecting your information.

10. Contact Us

For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact us at:

Medprime Pty Ltd, Broadway Medical Centre medprime
20, 89-97 Jones St, Ultimo NSW 2007
info@medprime.com.au

 

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur.